Effective Date: Feb 2 /2022
Ultimate Global LLC.., and its affiliates, parents, and subsidiaries ("Ulti" or "we", "us", or the "Company")
Personal Information. If you do not want us to handle your Personal Information in this manner, please
do not use the Ulti Services Platform. Personal Information is information that relates to you as an
individually identifiable person, such as your name, e-mail address, and mobile number.
What information we collect
How we use that information
How we may share that information and for what purposes
How we protect your information
(b) through the Ulti Services mobile applications, including the mobile application for service requesters
and the mobile application for service professionals (the "App") (collectively the "Ulti Platform").
Ultimate Global LLC. participates in the EU-US and Swiss-US Privacy Shield Frameworks. To learn more
about this program and our participation in this program, click here.
I. INFORMATION WE COLLECT
a) Personal Information You Give Us
We collect information that you voluntarily share with us through the Ulti Services Platform.
If you are using the Ulti Services Platform to request professional services, or contact Ulti or its thirdparty service providers, you may give us:
Contact information and identifiers, such as your name, physical address, telephone number, and email
Log-in information and identifiers, including your Ulti Services Platform username and password,
Information about your home, such as the number of bedrooms, the types of appliances, zip code or
postal code where your home is located and your instructions for servicing your home
Billing information, such as credit or debit card number, expiration date & security code and/
Ratings and reviews of the service professionals you engage through the Ulti Services Platform
If you participate on the Ulti Services Platform as a service professional, or contact Ulti Services or its
third-party service providers, you may give us:
Contact information and identifiers, such as your name, email address, mailing address, and phone
Log-in information and identifiers, including your Ulti Services Platform username and password.
Application information, if requesting consideration to participate as a service professional through the
Ulti Services Platform, such as your experience, skills, eligibility to work, and availability
Photographs of yourself
Social Security number, if you are a service professional who wishes to participate on the Ulti Services
Platform in the United States and you are selected for a background check
App questionnaire information, which may include responses to questions about your wellbeing, as well
as your knowledge and acceptance of any specific terms or policies governing a job
If you apply on the Ulti Services Platform for employment with Ulti Services, you may give us:
Contact information and identifiers, including your name, email address, telephone number, and mailing
More about payment card information:
Although users can submit credit card or other payment card information to pay for a service through
the Ulti Services Platform, Ulti Services does not receive this information itself. Payment card
information is transmitted directly to a third-party payment card processor, Stripe, through an Internet
connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Stripe
then communicates to Ulti Services whether your payment has cleared, but does not provide payment
card information to Ulti Services.
You may, at your choice, complete surveys on the Ulti Services Platform or distributed by Ulti Services
about, for example, your level of satisfaction with the Ulti Services Platform, your engagement with the
Ulti Services Platform, and your awareness of Ulti Services Platform features. In some cases, we may link
the information you provide in the survey with Personal Information in your Ulti Services account, such
as your name or email address. When linked to Personal Information, your survey information becomes
Personal Information too.
b) Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. When you access and
use the Ulti Services Platform, or contact Ulti Services or its third-party service providers, Ulti Services
and, in some cases, our third-party service providers collect information about you or how you interact
with the Ulti Services Platform. We describe below a few of the methods we use to collect information
When you visit the Ulti Services Platform, we collect your Internet Protocol (IP) address. An IP address is
often associated with the portal you used to enter the Internet, like your Internet service provider (ISP),
company, association, or university. While an IP address may reveal your ISP or geographic area, we
cannot determine your identity solely based upon your IP address. However, we may link the last IP
address you used to access the Ulti Platform to Personal Information you provide us. Where,
according to local law, IP addresses and the like are considered Personal Information, we treat them as
We may also collect a unique identifier for your computer, mobile device, or other device used to access
the Ulti Services Platform ("Device Identifier"). A Device Identifier is a number that is automatically
assigned to the device you used to access the Ulti Services Platform. We may link the Device Identifier to
other information about your visit, such as what pages you viewed, and to Personal Information you
provide us, such as your name. In addition to these methods, we may also collect information about
how you interact with the Ulti Services Platform through advertising partners and data enrichment
Yes. For more information about cookies, please visit our Cookies Policy.
Your 'Do Not Track' Browser Setting
We do not support the Do Not Track (DNT) browser setting. DNT is preferences you can set in your
browser's settings to let the websites you visit know that you do not want the websites collecting your
We do track your online activities over time and across third-party websites or online services. For
example, we use web beacons to help us determine what links or advertisers brought you to our Site.
We also use third-party service providers to display advertisements to you on other websites based on
your activities while on the Ulti Services Platform.
c) Information Collected by Mobile Applications
When you use the App, the App may automatically collect and store some or all of the following
information from your mobile device ("Mobile Device Information"), including, but not limited to:
The type of Internet browsers you use with the App.
Your preferred country site.
Your mobile operating system.
Your phone number or other identifiers assigned to your mobile device, including: The IP address of your
mobile device, the manufacturer and model of your mobile device
We may also collect information about how you use the App, such as the amount of time you spend
using the App, how many times you use a specific feature of the App over a given time period, how
often you use the App, and actions you take in the App. In addition, we may gather information about
the website from which you downloaded the App to help us determine what App download site is most
effective (collectively "App Usage Information").
We may link your Mobile Device Information and App Usage Information to Personal Information you
have provided us, in which case we will treat the combined information as Personal Information.
If you are a service professional using Ulti’s mobile application for service professionals (the "Pro
Portal"), we may collect your geographic location by using Global Positioning System (GPS) information
sent to us from the Pro Portal. For more information on when this information is collected, how we use
it, and with whom it is shared, services professionals should refer to the Service Professional Agreement
available on the service professional portal.
We only collect location information about service professionals who have been accepted to participate
on the Ulti Services Platform and not about service requesters or about service professionals applying to
participate in the Ulti Services Platform.
d) Information You Provide About a Third Party
If you choose to use our referral service to tell a friend about the Ulti Services Platform, we may collect
your friend's name and email address. We will automatically send your friend a one-time email inviting
him or her to visit the Ulti Services Platform. We store this information only to send this one-time email
and to track the success of our referral program. We do not use this information for any other marketing
purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that
when you refer a friend, your e-mail address may be included in the message sent to your friend.
If you are using the Ulti Services Platform to request professional services, you may provide us ratings
and reviews of the service professionals you engage through the Ulti Services Platform.
e) Information Third Parties Provide About You
Conversion Tracking: We may supplement the information we collect about you through the Ulti
Services Platform with records received from third parties in order to enhance our ability to serve you,
to tailor our content to you, and to offer you information that we believe may be of interest to you. For
example, websites on which we have placed advertisements, such as Google, may tell us which ads
about Ulti you clicked. This is often called "conversion tracking."
Background Checks: In addition, when third parties such as Checkr.com conduct background checks on
service professionals, those third parties share the results of the background check with Ulti.
Recording Phone Calls: Selected third-parties, including those who may assist in providing customer
service support, may monitor and/or record the contents of phone calls made through or in relation to
the Handy Platform, after notice to you and with your consent.
Social Networking Sites: If you login to the Ulti Services Platform through a social networking site, such
as Facebook, we may collect your Facebook authentication token and account identification number and
use that information to provide you with access to your account on the Ulti Services Platform.
Ratings and Reviews: If you are using the Ulti Services Platform as a service professional, we may receive
information about you in the form of ratings and reviews from requesters who engaged your
professional services through the Ulti Services Platform.
Photographs of Completed Services: If you are using the Handy Platform to request services, service
professionals booked through the Ulti Services Platform may take photographs of completed services
and provide them to Ulti.
Message Interception: If you call or text (SMS) message a service professional or service requester using
the telephone number provided by Ulti, Ulti uses Nexmo to mask your telephone number. During this
process, Ulti and Nexmo receive in real time and store call data, including the date and time of the call
or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages.
If you are using the Ulti Services Platform as a service professional, we may receive information about
you in the form of ratings and reviews from Requesters who engaged your professional services through
the Ulti Services Platform.
f) Information You Provide to a Third Party
The Ulti Services Platform includes links from the Ulti Services Platform to sites or applications operated
by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site, such as Checkr.com, so that the
Third Party Site can conduct a background check. The Third Party Site may ask the service professional
for identifying information to conduct the background check.
Some Third-Party Sites link to Ulti and share information with Ulti. For example, in some cases, you can
book services through the Ulti Services Platform with one of our booking partners (“Booking Partner”),
such as, Facebook, Google, In that case, you might provide the booking information, such as your name,
telephone number, email address, and booking address, to the Booking Partner. The Booking Partner
might then share the necessary booking information with us.
Ulti does not control any Third-Party Sites, and is not responsible for any information they may collect.
Site or click on a plug-in.
II. HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We – including without limitation our affiliates, parents, and subsidiaries – use the information we
collect to serve our customers, consider applicants, market and promote our services, perform research
and development for new products and services, conduct quality assurance for our services, prevent
fraud on the Ulti Services Platform, ensure and improve security on the Ulti Services Platform, and
improve your experience at the Ulti Services Platform. Some examples include:
Scheduling, rescheduling, and cancelling services
Rating and reviewing service professionals
Providing public profiles of service professionals
Addressing service complaints
Communicating with you by email, telephone, or text message, in accordance with your wishes
Managing payments for services
Considering whether to engage service professionals on the Ulti Services Platform
Evaluating job applications to work at Handy
Improving customer service
Sending you marketing and promotional emails, on behalf of Ulti or selected third parties, unless you
have told us you do not want to receive such emails
Troubleshooting technical problems on the Ulti Services Platform
Responding to questions and feedback
Conducting research and analysis
Running online or mobile sweepstakes, contents, or other promotions
Marketing and advertising Ulti products and services and those of selected third parties
Continuously evaluating and improving the online and mobile user experience
Contacting you with regard to your use of the Ulti Services Platform and, in our discretion, changes to
the Ulti Services Platform and/or the Ulti Services Platform policies
Compliance with the law or to protect the rights, property, or safety of Ulti, our users, or others,
including to maintain network and information security, for fraud prevention, to report suspected
criminal acts, and to reduce risks to public health and safety
By using the Ulti Services Platform, you expressly consent and agree to accept and receive
communications from us, including via text message, calls, and push notifications to the cellular
telephone number you provided to us. Standard text messaging charges applied by your cell phone
carrier will apply to text messages we send. By consenting to being contacted by Ulti, you understand
and agree that you may receive communications, including marketing communications generated by
automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on
behalf of Ulti, its affiliated companies and/or Users/Professionals, including but not limited to:
operational communications concerning your account or use of the Ulti Services Platform or Services,
updates concerning new and existing features on the Ulti Services Platform, communications concerning
promotions run by us, and news concerning Ulti and industry developments. You acknowledge that you
are not required to consent to receive promotional messages as a condition of using the Ulti Services
Platform or the Services. If a contact number you have provided to us is no longer your number, you
agree to notify us promptly that you can no longer be reached at that number. You represent that you
have received, and are authorized to convey to us, the consent of any authorized users on your account
to be contacted by us as described in this Section. You agree that all consents provided in this Section
will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts
or calls from Ulti at any time. You may opt-out of receiving all text (SMS) messages from Ulti (including
informational or transactional messages) by replying with the word “STOP” to a text message from us;
however you acknowledge that opting out of receiving all texts may impact your use of the Ulti Platform
or the Services. You also acknowledge that Ulti or its third party service providers may record customer
service calls after notice to you and with your consent, in order to assist you when you contact our
customer support services.
You agree to Ulti’s use of a service provider to mask your telephone number when you call or exchange
text (SMS) messages with a Service Professor or Service Requestor using a telephone number provided
by Ulti. During this process, Ulti and its service provider will receive in real time and store call data,
including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the
content of the text (SMS) messages. You agree to the masking process described above and to Ulti’s use
and disclosure of this call data for its legitimate business purposes.
The information described in this section may be transferred to, or processed and stored in, the United
States and other countries, which may employ greater or less restrictive data protection laws. In all
cases, we will take appropriate measures to protect your personal information in accordance with the
policies described herein.
We delete the back-ups of the databases containing your Personal Information after 13 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
at the time you provide your information. The following are the ways and purposes for which we share
a) We may share your Personal Information among our various affiliates, parents, and subsidiaries, for
the purposes of facilitating aspects of services offered through the Ulti Services Platform or our
affiliates' platforms and for marketing purposes.
b) Service Professional Profiles, Service Instructions by Requesters, and Ratings and Reviews by
The Ulti Services Platform may display profiles of the service professionals who participate on the Ulti
Services Platform. These profiles may include the service professional’s name, and ratings and reviews
about the service professional provided by their customers. The service professional’s profile may be
visible to all users of the Ulti Services Platform and on Booking Partners’ websites.
If you provide a rating or review about a service professional, we may post your first name, the initial of
your last name, and the name of your neighborhood along with your rating or review on the service
professional’s profile on the Ulti Services Platform and on Booking Partners’ websites. In addition,
service professionals may use your ratings and reviews, as well as this personal information about you,
in their own marketing materials.
If you provide information about your home to request a booking or a quote for a service, we may post
your first name, the initial of your last name, the type of service requested, your zip code and region, the
number of service providers requested, the date of your booking or quote request, your requested
service date, and any description of the requested service or service instructions or notes that you
provide on the Ulti Services Platform.
c) Third Parties Providing Services on Our Behalf
Third party companies and individuals provide or facilitate certain aspects of the services offered
through the Ulti Services Platform on our behalf. We may provide these third-party service providers
with access to your information, including your Personal Information, so that they can perform these
services for us. We require these third-party service providers to provide safeguards for your Personal
Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
Data Analytics. We retain third-party service providers to help us perform data analytics regarding your
interactions with the Ulti Services Platform. For example, Google Analytics and Bounce Exchange may
track what pages users visit on the Site, whether users use any coupon codes, and what services users
request to determine how users use the Site. For example, Branch Metrics and Mixpanel collect and
provide reports to us showing how you interact with the Ulti Services Platform using information, such
as your IP address, browser ID and Device Identifier.
In some cases, these third-party service providers, such as Epsilon, may in turn share your Personal
Information, such as your name and email address, with other third parties for their marketing-related
Platform Features. Service providers help us to provide functions available through the Ulti Services
Platform. For example, we may share your Device Identifier with Urban Airship so that it can help us to
send you push notifications. We share your telephone number and call data with Nexmo, as described in
Section I(e), above, so that Nexmo can mask your telephone number. We share your telephone number,
call data, device id and other Ulti account and device information with Sendbird, as described in Section
I(e), above, to help facilitate communication using the App.
Payment Processing. We use Stripe, a third-party service provider, to process any billing information,
including credit card information you submit.
User Reviews Aggregation. We use third-party service providers, such as Bazaarvoice, to aggregate user
reviews and publish them on third party websites.
Email Delivery. We use third-party service providers, such as Customer.io and Sendgrid, to deliver email
to our users.
Background Check Service Providers. When service professionals applying to participate on the Ulti
Services Platform in the United States provide their Social Security numbers for a background check, the
Social Security number is transmitted using TLS encryption to the background check service provider.
Ulti also securely provides U.S. service professional's Social Security numbers to the check processor.
Marketing and Promotional Vendors and Partners. We may share Personal Information with third party
service providers who assist us with marketing, and with other trusted parties whom we believe offer
products or services that may be of interest to you.
Digital Vault Services. If you participate in Ulti Vault,Ulti uses KeyCafe, a third-party service provider, to
store and provide digital access for your keys to services professionals participating on the Ulti Services
Platform. As part of this service, Ulti will provide KeyCafe your name and your physical keys. If you
provide services to a customer who participates in Ulti Vault, Ulti uses KeyCafe, a third-party service
provider, to provide digital access to the customer's keys. As part of this service, Ulti will provide
KeyCafe your mobile phone number.
Customer Support. We use third-party service providers to assist with providing customer support for
questions you may have about your account and use of the Ulti Services Platform. We may disclose your
Personal Information to such service providers to assist with responding to your questions.
Legal Advice. We may disclose your Personal Information to an attorney in the process of obtaining legal
d) Banks and Credit Card Companies
We may disclose your Personal Information to banks and credit card companies in the process of
investigating payment fraud and/or responding to disputed charges.
e) Third Parties Providing Information on Available Services or Marketing Offers
By using the Ulti Services Platform, you may be contacted, either by Ulti or directly by selected third
parties, with opportunities to receive information on available services or marketing offers. If you agree
to share your Personal Information to receive this information or marketing offers, your Personal
Information may be disclosed to such third parties. All the information you disclose to the third parties
privacy policies and practices of such third parties and, therefore, you should review the privacy policies
and practices of such third parties prior to sharing your Personal Information with them. If you later
decide that you no longer want to receive communication from such a third party, you will need to
contact that third party directly.
f) Booking Partners
We may share your Personal Information and/or aggregate data derived from your Personal Information
with Booking Partners. For example, Facebook, Google, customers can book services through the Ulti
Services Platform from, Facebook, Google, properties, stores, sites and apps. Upon request, we may
provide our Booking Partners with information about the services you booked or provided through the
Ulti Services Platform, as applicable, as well as your Personal Information.
g) Service Professional Companies
If you are an employee, contractor or other affiliate of any company participating on the Ulti Services
Platform as a service professional or accessing the Ulti Services Platform in partnership with a Booking
Partner, we may share your Personal Information with that company or the Booking Partner.
h) Sweepstakes, Contests and Promotions
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Ulti
Services Platform that may require providing Personal Information to register. By participating in a
Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific
requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or
likeness in advertising or marketing associated with the Promotion. Please read the official rules
carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or
the public in connection with the administration of such Promotion, including, in connection with
winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules,
such as on a winners' list.
i) Social Network Site Authentication
If you choose to log-in to the Ulti Services Platform through Facebook, Twitter, or another social
networking site, we may share information about your account with the social networking site.
j) Administrative and Legal Reasons
We may be required to disclose Personal Information in response to a court order, subpoena, civil
discovery request, other legal process, or as otherwise required by law.
Legal Compliance and Protections:
We may disclose account and other Personal Information when we believe disclosure is necessary to
comply with the law or to protect the rights, property, or safety of Ulti, our users, or others. This
includes exchanging Personal Information with other companies and organizations for fraud prevention
and credit risk reduction.
k) Corporate Transactions
We reserve the right to disclose and transfer your information, including your Personal Information:
To a subsequent owner, co-owner, or operator of the Ulti Services Platform or successor database.
In connection with a corporate merger, consolidation, the sale of substantially all of our membership
interests and/or assets or other corporate change, is including to any prospective purchasers.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We do not collect any information from anyone under 13 years of age. The Ulti Services Platform, and
products and services offered through it, are all directed to people who are at least 13 years old or
older. If you are under the age of 13, you are not authorized to use the Ulti Services Platform.
IV. HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT
The security and confidentiality of your Personal Information is important to us. We have implemented
technical, administrative, and physical security measures to protect your Personal Information from
unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through TLS encryption.
We do not store credit card information on our servers, and we use TLS encryption to protect your
credit card information when it is transferred to our third-party payment processor. In addition, access
to your Personal Information is restricted in our offices. Only employees who need the Personal
Information to perform a specific job, for example, sales representatives, managers, and customer
service staff, are granted access to Personal Information. All employees with access to Personal
Information are kept up-to-date on our security and privacy practices. After a new policy is added, these
employees are notified and/or reminded about the importance we place on privacy, and what they can
do to enhance protection for our users' Personal Information.
It is important for you to protect against unauthorized access to your account password and to your
computer. Be sure to log out of your account or to close your browser after you have completed your
visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so
we cannot guarantee the security of your Personal Information.
V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may contact email@example.com to update, correct, or delete your Personal Information. You
may also update, correct, and delete some of your Personal Information through your account on the
Ulti Services Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the
Ulti Services Platform by following the instructions contained in emails from us.
VI. HAVE QUESTIONS?
how to contact us:
2366 alibaba ave Opa locka fl 33054
a) All locations outside of the United States
The Personal Information collected through the Site is downloaded to a server maintained by Ulti in the
United States. Ulti will comply with requests to exercise individual data rights in accordance with
applicable law. You can contact firstname.lastname@example.org to request to exercise your data rights.
b) Cross-Border Data Transfers:
The Personal Information collected through the Site will be transferred to the United States. The
recipients of Personal Information collected through the Site (listed in Section III above) are located in
the United States and the Philippines or in the country where the data was collected and the data that is
transferred will be subject to Privacy Shield.
c) Legal Bases For Processing:
Consent and as Required by Law: Ulti processes your Personal Information with your consent and as
required by law.
Contract: Users can enter into two different types of contracts through the Ulti Services Platform: (1) a
contract between service requesters and service professionals regarding professional services, and (2) a
contract between the user and Ulti whereby Ulti facilitates the arrangement of the professional services
contract in exchange for a share of the fee for the contracted professional services. To take steps
necessary to respond to users’ requests to enter into both types of contracts, Ulti processes Personal
Information from service requesters, including contact information, services requested, and worksite
location information, and from service professionals, including contact information, skills and
experience, background check information, preferred times, and preferred locations. To facilitate the
performance of the service professional agreement and to perform the contract with users, Ulti must
process Personal Information, including the service requester’s billing information, the service
professional’s receivables information and geographic location information, and both parties’ text
messages and phone calls through the Ulti Services Platform.
Ulti cannot facilitate service professional contracts through the Ulti Services Platform or enter into
contracts with users unless users provide this Personal Information.
Legitimate Interests: Ulti also processes Personal Information as necessary for its legitimate interests as
Marketing and advertising: Unless you opt out as described below, we use your Personal Information as
necessary to provide you information about the services that we think might interest you, in accordance
with applicable law.
Network and information security, fraud prevention, and reporting suspected criminal acts: In the event
of fraud, a security incident, or a suspected criminal act, we would examine Personal Information that
appeared to be linked to the incident as necessary to determine what happened, remediate, report to
the authorities, and prevent a recurrence.
Right to Object to Processing for Direct Marketing or Legitimate Interests:
d) Choice: How To Opt Out Of Collection Of Your Personal Information By Ulti Services And Transfer To
Ulti Services is subject to the jurisdiction and enforcement authority of the U.S. Federal Trade
disclose your Personal Information, we will notify you by prominently posting a notice of such changes
before making them and by sta